Enterprise software implementation often involves a significant gap between the initial demo and achieving tangible value. Totango aims to bridge this gap with its modular…
Technology is the enabler of the experience economy, underpinning the entire value chain, from experience-centric innovations to data-driven operational systems in its delivery. Harnessing the…
Adweek recently held its annual Social Media Week at the TWA Hotel in New York City, dedicated to celebrating innovation and understanding the ever-changing dynamics…
An unintended consequence of digital transformation has led to the “middle office.” The middle-office sector is a proliferation of roles with cross-organizational boundaries that do…
There is little denying that the center of gravity in business software tools has been moving from niche point offerings to more converged business application…
Consolidation in the business software space is ushering in the second era for Software as a service (SaaS) as niche offerings evolve to more converged…
The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…
Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…
Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…
The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…
