The center of gravity in business software tools has long been moving from niche point offerings to more converged business application systems — a shift…
There is little denying that the center of gravity in business software tools has been moving from niche point offerings to more converged business application…
Consolidation in the business software space is ushering in the second era for Software as a service (SaaS) as niche offerings evolve to more converged…
The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…
Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…
One of the clearest trends that has emerged since the pandemic struck in early 2020 is the rapid adoption of digital transformation (DX) among businesses.…
In-vehicle payments presents a whole new channel of e-commerce, where the integration of digital wallets and built-in connected features enables the technology for a seamless…
As with any trending business or consumer technology, digital strategies associated with enhancing the customer experience (CX) have seen a wide range of acceptance and…
Join us at the upcoming 451 Alliance webinar, Measuring the Customer Experience: Benchmarking your Maturity, on Tuesday, June 22, 2021 from 11:30 am – 12:30…
For years, brands and businesses have sought to deliver the coveted ‘contextual’ experience to drive engagement and loyalty. Employing various technologies and strategies, many seek…
