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Category: Customer Experience

WEBINAR: Measuring the Customer Experience: Benchmarking your Maturity
Customer Experience

WEBINAR: Measuring the Customer Experience: Benchmarking your Maturity

Posted on May 28, 2021May 18, 2021 by Emily Sandler

Join us at the upcoming 451 Alliance webinar, Measuring the Customer Experience: Benchmarking your Maturity, on Tuesday, June 22, 2021 from 11:30 am – 12:30…

Pandemic-Fueled Digital Experiences are Here to Stay
Customer Experience

Pandemic-Fueled Digital Experiences are Here to Stay

Posted on May 14, 2021March 21, 2022 by Michael Nocerino

The changes brought to daily life by the onset of the COVID-19 pandemic afforded consumers an opportunity to try new ways of conducting transactions within…

Understanding Current & Future Deployments of Customer Experience Vendors
Customer Experience

Understanding Current & Future Deployments of Customer Experience Vendors

Posted on April 2, 2021March 21, 2022 by Sheryl Kingstone

The coronavirus pandemic is changing the face of customer experiences (CXs). The digital maturity of an organization – whether it is digitally driven or digitally…

The Pandemic Changed the Face of Customer Experience
Customer Experience

The Pandemic Changed the Face of Customer Experience

Posted on January 4, 2021March 21, 2022 by Duncan Bowling

As both brick-and-mortar and online shops enhance their offerings and systems, customer experience has become an even more important focus for retailers. Layer on top…

Consumer Appetite for Curated Experiences is Growing
Customer Experience

Consumer Appetite for Curated Experiences is Growing

Posted on November 4, 2020March 21, 2022 by Sheryl Kingstone

For years, brands and businesses have sought to deliver the coveted ‘contextual’ experience to drive engagement and loyalty. Employing various technologies and strategies, many seek…

Fraud – It’s Not Just Financial
Customer Experience

Fraud – It’s Not Just Financial

Posted on August 17, 2020March 21, 2022 by Duncan Bowling

When we think of fraud, we tend to think of it simplistically: a situation where a nefarious player bilks you out of money under false…

Pivot or Perish: Digital Transformation Outlook for Consumer Business
Customer Experience

Pivot or Perish: Digital Transformation Outlook for Consumer Business

Posted on July 21, 2020March 21, 2022 by Andrew Cranin

Even as America experiences a cautious reopening from pandemic lockdown in many states, the effect of the COVID-19 on consumer business is expected to last…

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19
Customer Experience

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19

Posted on May 29, 2020May 18, 2021 by Emily Sandler

Join us at the upcoming 451 Alliance webinar, Data-Driven Experience Economy in the Age of COVID-19, on Wednesday, June 24, 2020, from 11:30am-12:30pm EDT. 451…

Using Payments to Optimize the Omni-Channel Experience
Customer Experience

Using Payments to Optimize the Omni-Channel Experience

Posted on September 26, 2019March 21, 2022 by Raymond Huo

Commerce is as much about the experience as it is about the convenience. Customers want to be able to shop whenever and wherever they want,…

3 Approaches to Elevate the In-Store Experience
Customer Experience

3 Approaches to Elevate the In-Store Experience

Posted on August 19, 2019March 21, 2022 by Michael Barry

According to a study by 451 Research, most retailers feel that their physical storefront presence will drastically decrease over the next few years. At the…

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