The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…
Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…
Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…
The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…
Communications platform as a services (CPaaS) – a market composed of vendors that provide APIs, software developer kits (SDKs), and libraries intended to allow developers…
One of the clearest trends that has emerged since the pandemic struck in early 2020 is the rapid adoption of digital transformation (DX) among businesses.…
Customer success is an emerging category of software products that help companies more efficiently retain and acquire customers. The continuing investor preference for subscription revenue…
In-vehicle payments presents a whole new channel of e-commerce, where the integration of digital wallets and built-in connected features enables the technology for a seamless…
Intuitive designs are marketing machines that make websites and apps more interactive, which can sometimes verge into regulatory risks when dark patterns are used to…
With the ongoing threat of data breaches, hacks and scams, companies must work even harder to secure their business operations. A critical piece of this…
