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Tag: CXC

Stream it or skip it: Which costs more?
Customer Experience

Stream it or skip it: Which costs more?

Posted on November 2, 2023November 1, 2023 by Soon Chen Kang

Inflation bites. The stakes in the streaming wars get higher with falling subscriber numbers. While pricing matters in user retention, consumers will continue to share…

Are consumers shopping in the metaverse?
Customer Experience

Are consumers shopping in the metaverse?

Posted on November 1, 2023November 1, 2023 by Soon Chen Kang

A recent consumer metaverse survey indicated a strong desire for shopping in metaverse-style experiences, despite limited purchasing opportunities. As virtual-world purchases are still most common…

Grocery TV brings digital-out-of-home functionality to retailers
Customer Experience

Grocery TV brings digital-out-of-home functionality to retailers

Posted on October 5, 2023October 5, 2023 by Zach Ciampa

Grocery stores have long been the main battleground for consumer goods vendors as they vie for consumer attention via promotions, packaging and coupons. Startup Grocery…

Totango Customer Success platform aims to reduce implementation risks with composable elements
Customer Experience

Totango Customer Success platform aims to reduce implementation risks with composable elements

Posted on September 19, 2023September 19, 2023 by Bruce Daley

Enterprise software implementation often involves a significant gap between the initial demo and achieving tangible value. Totango aims to bridge this gap with its modular…

Top technology themes driving the experience economy
Customer Experience

Top technology themes driving the experience economy

Posted on September 6, 2023September 6, 2023 by Soon Chen Kang

Technology is the enabler of the experience economy, underpinning the entire value chain, from experience-centric innovations to data-driven operational systems in its delivery. Harnessing the…

Adweek pulls back curtain on the future of digital brand marketing
Customer Experience

Adweek pulls back curtain on the future of digital brand marketing

Posted on August 14, 2023August 14, 2023 by Zach Ciampa

Adweek recently held its annual Social Media Week at the TWA Hotel in New York City, dedicated to celebrating innovation and understanding the ever-changing dynamics…

Make way for the middle office
Customer Experience

Make way for the middle office

Posted on July 11, 2023July 11, 2023 by Soon Chen Kang

An unintended consequence of digital transformation has led to the “middle office.” The middle-office sector is a proliferation of roles with cross-organizational boundaries that do…

Uber ends support for rewards program in favor of prioritizing subscription service
Consumer Technology

Uber ends support for rewards program in favor of prioritizing subscription service

Posted on October 3, 2022September 28, 2022 by Zach Ciampa

Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…

The battle for consumer trust
Consumer Technology

The battle for consumer trust

Posted on September 29, 2022September 28, 2022 by Soon Chen Kang

The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…

Data Privacy Brings Dark Patterns to Light
Customer Experience

Data Privacy Brings Dark Patterns to Light

Posted on October 5, 2021October 15, 2021 by Soon Chen Kang

Intuitive designs are marketing machines that make websites and apps more interactive, which can sometimes verge into regulatory risks when dark patterns are used to…

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