The coronavirus pandemic is changing the face of customer experiences (CXs). The digital maturity of an organization – whether it is digitally driven or digitally…
Tag: CXC
As both brick-and-mortar and online shops enhance their offerings and systems, customer experience has become an even more important focus for retailers. Layer on top…
Even as America experiences a cautious reopening from pandemic lockdown in many states, the effect of the COVID-19 on consumer business is expected to last…
Join us at the upcoming 451 Alliance webinar, Data-Driven Experience Economy in the Age of COVID-19, on Wednesday, June 24, 2020, from 11:30am-12:30pm EDT. 451…
Commerce is as much about the experience as it is about the convenience. Customers want to be able to shop whenever and wherever they want,…
According to a study by 451 Research, most retailers feel that their physical storefront presence will drastically decrease over the next few years. At the…
Over the years, ‘unified commerce’ and ‘omnichannel’ have emerged as buzzwords making waves in retail. Since the notion of unified commerce was introduced following omnichannel,…