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Tag: CXC

Uber ends support for rewards program in favor of prioritizing subscription service
Consumer Technology

Uber ends support for rewards program in favor of prioritizing subscription service

Posted on October 3, 2022September 28, 2022 by Zach Ciampa

Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…

The battle for consumer trust
Consumer Technology

The battle for consumer trust

Posted on September 29, 2022September 28, 2022 by Soon Chen Kang

The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…

Data Privacy Brings Dark Patterns to Light
Customer Experience

Data Privacy Brings Dark Patterns to Light

Posted on October 5, 2021October 15, 2021 by Soon Chen Kang

Intuitive designs are marketing machines that make websites and apps more interactive, which can sometimes verge into regulatory risks when dark patterns are used to…

How Can Companies Build Trust with Consumers?
Customer Experience

How Can Companies Build Trust with Consumers?

Posted on August 26, 2021August 16, 2021 by Michael Nocerino

With the ongoing threat of data breaches, hacks and scams, companies must work even harder to secure their business operations. A critical piece of this…

Pandemic-Fueled Digital Experiences are Here to Stay
Customer Experience

Pandemic-Fueled Digital Experiences are Here to Stay

Posted on May 14, 2021March 21, 2022 by Michael Nocerino

The changes brought to daily life by the onset of the COVID-19 pandemic afforded consumers an opportunity to try new ways of conducting transactions within…

Understanding Current & Future Deployments of Customer Experience Vendors
Customer Experience

Understanding Current & Future Deployments of Customer Experience Vendors

Posted on April 2, 2021March 21, 2022 by Sheryl Kingstone

The coronavirus pandemic is changing the face of customer experiences (CXs). The digital maturity of an organization – whether it is digitally driven or digitally…

The Pandemic Changed the Face of Customer Experience
Customer Experience

The Pandemic Changed the Face of Customer Experience

Posted on January 4, 2021March 21, 2022 by Duncan Bowling

As both brick-and-mortar and online shops enhance their offerings and systems, customer experience has become an even more important focus for retailers. Layer on top…

Pivot or Perish: Digital Transformation Outlook for Consumer Business
Customer Experience

Pivot or Perish: Digital Transformation Outlook for Consumer Business

Posted on July 21, 2020March 21, 2022 by Andrew Cranin

Even as America experiences a cautious reopening from pandemic lockdown in many states, the effect of the COVID-19 on consumer business is expected to last…

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19
Customer Experience

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19

Posted on May 29, 2020May 18, 2021 by Emily Sandler

Join us at the upcoming 451 Alliance webinar, Data-Driven Experience Economy in the Age of COVID-19, on Wednesday, June 24, 2020, from 11:30am-12:30pm EDT. 451…

Using Payments to Optimize the Omni-Channel Experience
Customer Experience

Using Payments to Optimize the Omni-Channel Experience

Posted on September 26, 2019March 21, 2022 by Raymond Huo

Commerce is as much about the experience as it is about the convenience. Customers want to be able to shop whenever and wherever they want,…

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