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Category: eCommerce

Top five themes from the National Retail Federation’s expo, from AI to shoppable media
Customer Experience

Top five themes from the National Retail Federation’s expo, from AI to shoppable media

Posted on April 9, 2024April 9, 2024 by Sheryl Kingstone

“Retail’s Big Show,” put on by the National Retail Federation (NRF), was held in January in New York, drawing over 35,000 attendees and at least…

Inflation cutting into holiday shopping plans
eCommerce

Inflation cutting into holiday shopping plans

Posted on December 14, 2022December 14, 2022 by Soon Chen Kang

Retailers are facing a gloomy holiday outlook as rising inflation and a looming recession force consumers to rein in spending. A recent 451 Alliance survey…

Customer experience: The true victim of fraud
Customer Experience

Customer experience: The true victim of fraud

Posted on October 20, 2022October 20, 2022 by Jordan McKee

Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…

Uber ends support for rewards program in favor of prioritizing subscription service
Consumer Technology

Uber ends support for rewards program in favor of prioritizing subscription service

Posted on October 3, 2022September 28, 2022 by Zach Ciampa

Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…

The battle for consumer trust
Consumer Technology

The battle for consumer trust

Posted on September 29, 2022September 28, 2022 by Soon Chen Kang

The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…

The race for fast fulfillment
eCommerce

The race for fast fulfillment

Posted on August 25, 2022August 4, 2022 by Melissa Incera

As e-commerce giants invest billions to expand options for faster delivery, pressure is mounting on smaller merchants to keep pace. Now, e-commerce fulfillment has become…

Google Goes Back to the Future With Its Mobile Payments Strategy
eCommerce

Google Goes Back to the Future With Its Mobile Payments Strategy

Posted on June 8, 2022June 3, 2022 by Jordan McKee

Google has spent over a decade working to find its footing in mobile payments. It has been a long road characterized by a series of…

In-vehicle Payments: Fasten Your Seat Belt and Get Ready to Shop!
Automotive

In-vehicle Payments: Fasten Your Seat Belt and Get Ready to Shop!

Posted on January 24, 2022January 11, 2022 by Soon Chen Kang

In-vehicle payments presents a whole new channel of e-commerce, where the integration of digital wallets and built-in connected features enables the technology for a seamless…

Ka-ching: Buy Now and Pay Later
Digital Transformation

Ka-ching: Buy Now and Pay Later

Posted on November 3, 2021November 3, 2021 by Soon Chen Kang

Buy now, pay later (BNPL) is just as its name suggests – it is a credit service offered typically by fintech companies to allow consumers…

Data Privacy Brings Dark Patterns to Light
Customer Experience

Data Privacy Brings Dark Patterns to Light

Posted on October 5, 2021October 15, 2021 by Soon Chen Kang

Intuitive designs are marketing machines that make websites and apps more interactive, which can sometimes verge into regulatory risks when dark patterns are used to…

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