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Category: Customer Experience

Uber ends support for rewards program in favor of prioritizing subscription service
Consumer Technology

Uber ends support for rewards program in favor of prioritizing subscription service

Posted on October 3, 2022September 28, 2022 by Zach Ciampa

Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…

The battle for consumer trust
Consumer Technology

The battle for consumer trust

Posted on September 29, 2022September 28, 2022 by Soon Chen Kang

The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…

Video could trigger the next wave of communications PaaS consolidation
Business Trends

Video could trigger the next wave of communications PaaS consolidation

Posted on August 17, 2022August 2, 2022 by Raul Castanon-Martinez

Communications platform as a services (CPaaS) – a market composed of vendors that provide APIs, software developer kits (SDKs), and libraries intended to allow developers…

Businesses Are Switching Up Gears on Digital Transformation, But Not Everyone Has a Plan
Customer Experience

Businesses Are Switching Up Gears on Digital Transformation, But Not Everyone Has a Plan

Posted on April 11, 2022April 7, 2022 by Malav Parekh

One of the clearest trends that has emerged since the pandemic struck in early 2020 is the rapid adoption of digital transformation (DX) among businesses.…

Getting Behind the Customer Success Story
Customer Experience

Getting Behind the Customer Success Story

Posted on March 24, 2022March 24, 2022 by Soon Chen Kang

Customer success is an emerging category of software products that help companies more efficiently retain and acquire customers. The continuing investor preference for subscription revenue…

In-vehicle Payments: Fasten Your Seat Belt and Get Ready to Shop!
Automotive

In-vehicle Payments: Fasten Your Seat Belt and Get Ready to Shop!

Posted on January 24, 2022January 11, 2022 by Soon Chen Kang

In-vehicle payments presents a whole new channel of e-commerce, where the integration of digital wallets and built-in connected features enables the technology for a seamless…

Data Privacy Brings Dark Patterns to Light
Customer Experience

Data Privacy Brings Dark Patterns to Light

Posted on October 5, 2021October 15, 2021 by Soon Chen Kang

Intuitive designs are marketing machines that make websites and apps more interactive, which can sometimes verge into regulatory risks when dark patterns are used to…

How Can Companies Build Trust with Consumers?
Customer Experience

How Can Companies Build Trust with Consumers?

Posted on August 26, 2021August 16, 2021 by Michael Nocerino

With the ongoing threat of data breaches, hacks and scams, companies must work even harder to secure their business operations. A critical piece of this…

Fraudsters Target the End-to-End Customer Journey
Customer Experience

Fraudsters Target the End-to-End Customer Journey

Posted on July 26, 2021March 21, 2022 by Matthew Utter

The fraud landscape is diversifying, with bad actors adapting their focus to touchpoints across the customer journey. There are several emerging areas of fraudulent activity…

The Drivers and Drifters of Customer Experience
Customer Experience

The Drivers and Drifters of Customer Experience

Posted on July 6, 2021March 21, 2022 by Andrew Cranin

As with any trending business or consumer technology, digital strategies associated with enhancing the customer experience (CX) have seen a wide range of acceptance and…

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