Make way for the middle office

July 11, 2023July 11, 2023 by Soon Chen Kang

An unintended consequence of digital transformation has led to the “middle office.” The middle-office sector is a proliferation of roles with cross-organizational boundaries that do…

Datacenter

The NewSpace Economy Takes Flight, Part 2

June 22, 2023June 21, 2023 by Soon Chen Kang

Back in 2021, $17 billion was invested into the NewSpace economy, led by a number of special-purpose acquisition companies (SPACs) such as Momentus and Astra.…

Emerging Tech

The NewSpace economy takes flight, Part 1

June 8, 2023June 9, 2023 by Soon Chen Kang

The emergence of private companies such as SpaceX and Origin has challenged the traditional model — space is no longer the exclusive domain of government-backed…

Economic Trends

Technology sector defies US job trends

May 10, 2023May 11, 2023 by Soon Chen Kang

While strong US job numbers have somewhat shrugged off fears of a recession, job cuts at banks and technology companies signal that certain sectors are…

Customer Experience

Enterprise software landscape sees heightened convergence

April 26, 2023April 26, 2023 by Soon Chen Kang

Consolidation in the business software space is ushering in the second era for Software as a service (SaaS) as niche offerings evolve to more converged…

Cybersecurity risks of generative AI technology

April 11, 2023April 21, 2023 by Soon Chen Kang

The new wave of generative artificial intelligence (AI) technology has unleased disruptions that are transforming how information is gathered. This, in many ways, could be…

Customer Experience

Digital-first experiences drive CX technology adoption

February 14, 2023 by Soon Chen Kang

The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…

Let’s chat about Generative AI

January 31, 2023January 31, 2023 by Soon Chen Kang

The popularity of ChatGPT, a chatbot released by OpenAI in late 2022, paves the way for generative artificial intelligence (AI) to increasingly be a part…

Getting down to business with decision intelligence

January 4, 2023 by Soon Chen Kang

Decision intelligence puts a new spin on a “data-driven” approach as it taps heavily into machine learning (ML) to inform business decisions. Although fairly nascent,…