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Author: Soon Chen Kang

Soon Chen Kang is a member of the Datacenter Services & Infrastructure analyst team at 451 Research, as part of S&P Global Market Intelligence. Based in Hong Kong, she covers multi-tenant datacenter servicers providers in the Asia-Pacific region.
The NewSpace economy takes flight, Part 1
Emerging Tech

The NewSpace economy takes flight, Part 1

Posted on June 8, 2023June 9, 2023 by Soon Chen Kang

The emergence of private companies such as SpaceX and Origin has challenged the traditional model — space is no longer the exclusive domain of government-backed…

Technology sector defies US job trends
Economic Trends

Technology sector defies US job trends

Posted on May 10, 2023May 11, 2023 by Soon Chen Kang

While strong US job numbers have somewhat shrugged off fears of a recession, job cuts at banks and technology companies signal that certain sectors are…

Enterprise software landscape sees heightened convergence
Customer Experience

Enterprise software landscape sees heightened convergence

Posted on April 26, 2023April 26, 2023 by Soon Chen Kang

Consolidation in the business software space is ushering in the second era for Software as a service (SaaS) as niche offerings evolve to more converged…

Cybersecurity risks of generative AI technology
AI

Cybersecurity risks of generative AI technology

Posted on April 11, 2023April 21, 2023 by Soon Chen Kang

The new wave of generative artificial intelligence (AI) technology has unleased disruptions that are transforming how information is gathered. This, in many ways, could be…

Closing the cloud skills gap 
Cloud

Closing the cloud skills gap 

Posted on March 23, 2023April 21, 2023 by Soon Chen Kang

The cloud skills gap is increasingly becoming a challenge as organizations ramp up on cloud adoption. Difficulty in finding quality candidates was cited by 44%…

Digital-first experiences drive CX technology adoption
Customer Experience

Digital-first experiences drive CX technology adoption

Posted on February 14, 2023 by Soon Chen Kang

The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…

Let’s chat about Generative AI
AI

Let’s chat about Generative AI

Posted on January 31, 2023January 31, 2023 by Soon Chen Kang

The popularity of ChatGPT, a chatbot released by OpenAI in late 2022, paves the way for generative artificial intelligence (AI) to increasingly be a part…

Getting down to business with decision intelligence
AI

Getting down to business with decision intelligence

Posted on January 4, 2023 by Soon Chen Kang

Decision intelligence puts a new spin on a “data-driven” approach as it taps heavily into machine learning (ML) to inform business decisions. Although fairly nascent,…

Inflation cutting into holiday shopping plans
eCommerce

Inflation cutting into holiday shopping plans

Posted on December 14, 2022December 14, 2022 by Soon Chen Kang

Retailers are facing a gloomy holiday outlook as rising inflation and a looming recession force consumers to rein in spending. A recent 451 Alliance survey…

Fintech takes digital-first to new heights
Fintech

Fintech takes digital-first to new heights

Posted on November 15, 2022November 21, 2022 by Soon Chen Kang

Fintech services are the most widely used digital services, surpassing retail and telecom services. Rather than reinventing financial services, most consumer-focused fintech providers are harnessing…

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