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Tag: ecommerce

Inflation cutting into holiday shopping plans
eCommerce

Inflation cutting into holiday shopping plans

Posted on December 14, 2022December 14, 2022 by Soon Chen Kang

Retailers are facing a gloomy holiday outlook as rising inflation and a looming recession force consumers to rein in spending. A recent 451 Alliance survey…

Customer experience: The true victim of fraud
Customer Experience

Customer experience: The true victim of fraud

Posted on October 20, 2022October 20, 2022 by Jordan McKee

Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…

Uber ends support for rewards program in favor of prioritizing subscription service
Consumer Technology

Uber ends support for rewards program in favor of prioritizing subscription service

Posted on October 3, 2022September 28, 2022 by Zach Ciampa

Mobility technology giant Uber Technologies Inc. recently announced via email that it would be pulling support for its Uber Rewards program at the end of…

The battle for consumer trust
Consumer Technology

The battle for consumer trust

Posted on September 29, 2022September 28, 2022 by Soon Chen Kang

The undercurrent of changing technology and rising awareness of data privacy is driving a shift in consumer behavior. Increasingly, companies are rewarded for being transparent…

The race for fast fulfillment
eCommerce

The race for fast fulfillment

Posted on August 25, 2022August 4, 2022 by Melissa Incera

As e-commerce giants invest billions to expand options for faster delivery, pressure is mounting on smaller merchants to keep pace. Now, e-commerce fulfillment has become…

A primer on embedded finance and “fintech as a service” – Part 1
Fintech

A primer on embedded finance and “fintech as a service” – Part 1

Posted on July 6, 2022June 16, 2022 by Jordan McKee

Financial technology (fintech) is transitioning from a stand-alone vertical into a horizontal opportunity. This, in essence, is the genesis of embedded finance. Companies across industries…

Google Goes Back to the Future With Its Mobile Payments Strategy
eCommerce

Google Goes Back to the Future With Its Mobile Payments Strategy

Posted on June 8, 2022June 3, 2022 by Jordan McKee

Google has spent over a decade working to find its footing in mobile payments. It has been a long road characterized by a series of…

How Can Companies Build Trust with Consumers?
Customer Experience

How Can Companies Build Trust with Consumers?

Posted on August 26, 2021August 16, 2021 by Michael Nocerino

With the ongoing threat of data breaches, hacks and scams, companies must work even harder to secure their business operations. A critical piece of this…

Fraudsters Target the End-to-End Customer Journey
Customer Experience

Fraudsters Target the End-to-End Customer Journey

Posted on July 26, 2021March 21, 2022 by Matthew Utter

The fraud landscape is diversifying, with bad actors adapting their focus to touchpoints across the customer journey. There are several emerging areas of fraudulent activity…

The Drivers and Drifters of Customer Experience
Customer Experience

The Drivers and Drifters of Customer Experience

Posted on July 6, 2021March 21, 2022 by Andrew Cranin

As with any trending business or consumer technology, digital strategies associated with enhancing the customer experience (CX) have seen a wide range of acceptance and…

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