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Tag: CX

Digital-first experiences drive CX technology adoption
Customer Experience

Digital-first experiences drive CX technology adoption

Posted on February 14, 2023 by Soon Chen Kang

The customer — or rather customer experience — is king, as businesses recognize that investments in experience technologies are critical, despite constrained budgets. When it…

Video could trigger the next wave of communications PaaS consolidation
Business Trends

Video could trigger the next wave of communications PaaS consolidation

Posted on August 17, 2022August 2, 2022 by Raul Castanon-Martinez

Communications platform as a services (CPaaS) – a market composed of vendors that provide APIs, software developer kits (SDKs), and libraries intended to allow developers…

Getting Behind the Customer Success Story
Customer Experience

Getting Behind the Customer Success Story

Posted on March 24, 2022March 24, 2022 by Soon Chen Kang

Customer success is an emerging category of software products that help companies more efficiently retain and acquire customers. The continuing investor preference for subscription revenue…

Fraudsters Target the End-to-End Customer Journey
Customer Experience

Fraudsters Target the End-to-End Customer Journey

Posted on July 26, 2021March 21, 2022 by Matthew Utter

The fraud landscape is diversifying, with bad actors adapting their focus to touchpoints across the customer journey. There are several emerging areas of fraudulent activity…

The Drivers and Drifters of Customer Experience
Customer Experience

The Drivers and Drifters of Customer Experience

Posted on July 6, 2021March 21, 2022 by Andrew Cranin

As with any trending business or consumer technology, digital strategies associated with enhancing the customer experience (CX) have seen a wide range of acceptance and…

WEBINAR: Measuring the Customer Experience: Benchmarking your Maturity
Customer Experience

WEBINAR: Measuring the Customer Experience: Benchmarking your Maturity

Posted on May 28, 2021May 18, 2021 by Emily Sandler

Join us at the upcoming 451 Alliance webinar, Measuring the Customer Experience: Benchmarking your Maturity, on Tuesday, June 22, 2021 from 11:30 am – 12:30…

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