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Category: Digital Transformation

Navigating digital transformation in supply chains
Digital Transformation

Navigating digital transformation in supply chains

Posted on February 12, 2025March 13, 2025 by Mark Fontecchio

Source: Pawinee/Transport/Adobe Stock In the ever-evolving landscape of supply chain management, technology adoption remains a critical driver for efficiency and competitiveness. However, recent survey findings…

AI Revolutionizes Logistics: Unlocking Efficiency and Improving Customer Service
AI

AI Revolutionizes Logistics: Unlocking Efficiency and Improving Customer Service

Posted on May 2, 2024May 16, 2024 by Mark Fontecchio

Artificial intelligence and machine learning (AI/ML) have emerged as critical technologies for logistics providers looking to digitize their business processes. According to the Supply Chain…

Increased scrutiny, cyberthreats are driving market requirements for business communications
Cybersecurity

Increased scrutiny, cyberthreats are driving market requirements for business communications

Posted on January 24, 2024January 18, 2024 by Raul Castanon-Martinez

The convergence of factors such as the shift to hybrid work, the widespread use of digital communications and mobile devices, and the proliferation of unsecured…

Make way for the middle office
Customer Experience

Make way for the middle office

Posted on July 11, 2023July 11, 2023 by Soon Chen Kang

An unintended consequence of digital transformation has led to the “middle office.” The middle-office sector is a proliferation of roles with cross-organizational boundaries that do…

Enterprise software landscape sees heightened convergence
Customer Experience

Enterprise software landscape sees heightened convergence

Posted on April 26, 2023April 26, 2023 by Soon Chen Kang

Consolidation in the business software space is ushering in the second era for Software as a service (SaaS) as niche offerings evolve to more converged…

Logistics sector prioritizes digital transformation, but needs technology leadership, skills
Digital Transformation

Logistics sector prioritizes digital transformation, but needs technology leadership, skills

Posted on March 29, 2023April 24, 2023 by Mark Fontecchio

Despite the shipping and logistics industry’s reputation as a technology laggard, digital transformation initiatives have deeply penetrated the sector, with product and service improvement as…

Organizations are developing an appetite for embedded fintech
Digital Transformation

Organizations are developing an appetite for embedded fintech

Posted on February 16, 2023February 16, 2023 by Malav Parekh

In fintech, we see a growing intersection between the software that SMEs use to run their businesses and the financial services that are fundamental to…

Doing just fine, untransformed
Digital Transformation

Doing just fine, untransformed

Posted on October 13, 2022October 12, 2022 by Brenon Daly

Maybe “digital transformation” wasn’t all it was cracked up to be. In its first run-in with a post-pandemic downturn, the trend that almost singlehandedly lifted…

How the digital workplace shapes the future of work
Digital Transformation

How the digital workplace shapes the future of work

Posted on October 6, 2022October 6, 2022 by Andrew Cranin

Since the advent of information technology in the workplace, organizations have sought to improve the user’s experience with tech tools. While technology continues to evolve…

Businesses Are Switching Up Gears on Digital Transformation, But Not Everyone Has a Plan
Customer Experience

Businesses Are Switching Up Gears on Digital Transformation, But Not Everyone Has a Plan

Posted on April 11, 2022April 7, 2022 by Malav Parekh

One of the clearest trends that has emerged since the pandemic struck in early 2020 is the rapid adoption of digital transformation (DX) among businesses.…

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