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Tag: fraud

Customer experience: The true victim of fraud
Customer Experience

Customer experience: The true victim of fraud

Posted on October 20, 2022October 20, 2022 by Jordan McKee

Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…

Fraudsters Target the End-to-End Customer Journey
Customer Experience

Fraudsters Target the End-to-End Customer Journey

Posted on July 26, 2021March 21, 2022 by Matthew Utter

The fraud landscape is diversifying, with bad actors adapting their focus to touchpoints across the customer journey. There are several emerging areas of fraudulent activity…

Fraud – It’s Not Just Financial
Customer Experience

Fraud – It’s Not Just Financial

Posted on August 17, 2020March 21, 2022 by Duncan Bowling

When we think of fraud, we tend to think of it simplistically: a situation where a nefarious player bilks you out of money under false…

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