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Category: Customer Experience

How AI and IoT are steering the autonomous vehicle industry
Customer Experience

How AI and IoT are steering the autonomous vehicle industry

Posted on May 14, 2025May 16, 2025 by Beatriz Minamy

Source: Gail Shotlander/Stock Photos/via Getty Images. The automotive industry is undergoing a seismic shift with the evolution of autonomous driving technology. This transformation is not…

Tariff tussle sinks consumer sentiment
Customer Experience

Tariff tussle sinks consumer sentiment

Posted on May 7, 2025May 16, 2025 by Michael Nocerino

Source: Gail Shotlander/Stock Photos/via Getty Images. As we navigate through 2025, the landscape of consumer sentiment and spending has taken a notable turn. 451 Research,…

Unleashing GenAI in Fintech: Fraud prevention, customer service, and productivity
Customer Experience

Unleashing GenAI in Fintech: Fraud prevention, customer service, and productivity

Posted on May 16, 2024May 16, 2024 by Jordan McKee

Generative AI, a form of artificial intelligence capable of creating “net new” text, images, data and videos, has gained significant attention in the financial industry.…

Top five themes from the National Retail Federation’s expo, from AI to shoppable media
Customer Experience

Top five themes from the National Retail Federation’s expo, from AI to shoppable media

Posted on April 9, 2024April 9, 2024 by Sheryl Kingstone

“Retail’s Big Show,” put on by the National Retail Federation (NRF), was held in January in New York, drawing over 35,000 attendees and at least…

Interest in crypto investing still low after last year’s big drop
Customer Experience

Interest in crypto investing still low after last year’s big drop

Posted on March 22, 2024March 21, 2024 by Michael Nocerino

Last year’s survey saw a big drop in sentiment toward cryptocurrencies in the aftermath of the FTX collapse. Since then, overall sentiment has improved year…

Retirees prefer a hands-on approach to making travel arrangements
Consumer Technology

Retirees prefer a hands-on approach to making travel arrangements

Posted on February 28, 2024February 27, 2024 by Michael Nocerino

The new Retirement & Lifestyle Trends survey series focuses on the experiences of retired and near-retired respondents from our Leading Indicator sample to better understand…

How generative AI could change the digital experience game for sports fans
AI

How generative AI could change the digital experience game for sports fans

Posted on February 21, 2024 by Zach Ciampa

United States sports fans make up an estimated 80% of the country’s population, according to our Connected Customer, Fintech & Holiday Experience 2023 survey. It…

Influencer marketing platforms are key to creator economy
Customer Experience

Influencer marketing platforms are key to creator economy

Posted on January 17, 2024January 17, 2024 by Soon Chen Kang

The rise of the creator economy has indelibly transformed marketing. Brands are tapping into influencer marketing platforms (IMPs) to discover and collaborate with influencers. M&A…

Data-driven experiences help bridge employee and customer experience, enable ‘total experience’
Customer Experience

Data-driven experiences help bridge employee and customer experience, enable ‘total experience’

Posted on November 30, 2023November 30, 2023 by Sheryl Kingstone

The shift toward total experience (TX) will be enabled by connecting the dots between data-driven experiences for customers, employees and products. This will impact vendor…

Stream it or skip it: Which costs more?
Customer Experience

Stream it or skip it: Which costs more?

Posted on November 2, 2023November 1, 2023 by Soon Chen Kang

Inflation bites. The stakes in the streaming wars get higher with falling subscriber numbers. While pricing matters in user retention, consumers will continue to share…

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Recent Posts

  • A primer on autonomous trucking technology, Part 2 May 22, 2025
  • A primer on autonomous trucking technology, Part 1 May 15, 2025
  • How AI and IoT are steering the autonomous vehicle industry May 14, 2025
  • Tariff tussle sinks consumer sentiment May 7, 2025
  • SaaS security posture management, Part 2: The journey ahead April 30, 2025

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