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Author: Raul Castanon-Martinez

Raúl Castañón-Martínez is a Senior Research Analyst at 451 Research, a part of S&P Global Market Intelligence, based in Boston. He focuses on business communications and collaboration technologies such as enterprise messaging, voice, bots and intelligent assistants, speech recognition and cloud communications. Before joining 451 Research, he was a product manager at EMOSpeech, analyzing emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier one mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top tier press, including publications such as Business Insider, CIO, Computerworld, Fortune and Wired.
Slack enhances its productivity platform with AI, automation and lists
Workplace Transformation

Slack enhances its productivity platform with AI, automation and lists

Posted on January 25, 2024March 6, 2024 by Raul Castanon-Martinez

Slack recently announced new AI, automation and knowledge-sharing enhancements to its intelligent productivity platform that are designed to help organizations improve productivity and teamwork collaboration.…

Increased scrutiny, cyberthreats are driving market requirements for business communications
Cybersecurity

Increased scrutiny, cyberthreats are driving market requirements for business communications

Posted on January 24, 2024January 18, 2024 by Raul Castanon-Martinez

The convergence of factors such as the shift to hybrid work, the widespread use of digital communications and mobile devices, and the proliferation of unsecured…

Grammarly aims to drive productivity with generative AI
AI

Grammarly aims to drive productivity with generative AI

Posted on May 9, 2023May 10, 2023 by Raul Castanon-Martinez

Generative AI was thrust into the limelight seemingly overnight, with extensive coverage over the past year on the tools developed by startups and big tech…

Off to the races: Game-changing trends for business communications in 2023
Internet of Things

Off to the races: Game-changing trends for business communications in 2023

Posted on May 3, 2023May 1, 2023 by Raul Castanon-Martinez

Business communications comprises a wide range of vendors across segments that include communications platform as a service (CPaaS), unified communications, contact center, marketing communications and…

Microsoft unveils new Teams features to enhance hybrid work
Tech Trends

Microsoft unveils new Teams features to enhance hybrid work

Posted on September 21, 2022September 21, 2022 by Raul Castanon-Martinez

Microsoft Corp. made numerous announcements at its Inspire 2022 partner conference detailing the future of key products in its portfolio. In addition to new capabilities…

Video could trigger the next wave of communications PaaS consolidation
Business Trends

Video could trigger the next wave of communications PaaS consolidation

Posted on August 17, 2022August 2, 2022 by Raul Castanon-Martinez

Communications platform as a services (CPaaS) – a market composed of vendors that provide APIs, software developer kits (SDKs), and libraries intended to allow developers…

Google adds AI enhancements to Workspace to enable hybrid work
AI

Google adds AI enhancements to Workspace to enable hybrid work

Posted on July 12, 2022June 16, 2022 by Raul Castanon-Martinez

At I/O ’22, Google’s annual developer conference, the company unveiled new artificial intelligence (AI)- and machine-learning (ML)-enabled features in Workspace, its enterprise productivity and collaboration…

Asynchronous Collaboration: a Key Requirement in the Hybrid Workplace
Workplace Transformation

Asynchronous Collaboration: a Key Requirement in the Hybrid Workplace

Posted on October 25, 2021October 26, 2021 by Raul Castanon-Martinez

The COVID-19 outbreak and the massive shift to remote work placed a spotlight on real-time collaboration – and video conferencing, in particular – in the…

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