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Tag: middle office

Top technology themes driving the experience economy
Customer Experience

Top technology themes driving the experience economy

Posted on September 6, 2023September 6, 2023 by Soon Chen Kang

Technology is the enabler of the experience economy, underpinning the entire value chain, from experience-centric innovations to data-driven operational systems in its delivery. Harnessing the…

Make way for the middle office
Customer Experience

Make way for the middle office

Posted on July 11, 2023July 11, 2023 by Soon Chen Kang

An unintended consequence of digital transformation has led to the “middle office.” The middle-office sector is a proliferation of roles with cross-organizational boundaries that do…

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