McKayla Wooldridge is an Associate Analyst for Customer Experience & Commerce at 451 Research, part S&P Global Market Intelligence. McKayla's coverage focuses on digital payment technology and trends across the fintech ecosystem and their impact on the customer experience and industry stakeholders. Prior to joining 451 Research, McKayla served as a Business Intelligence Advisor on S&P Global’s SNL Banker team. As an advisor, she worked with community banks and credit unions leveraging the SNL Banker data warehouse for a variety of business applications. She graduated from James Madison University with a BS in Economics and Geographic Information Systems.