Generative AI, a form of artificial intelligence capable of creating “net new” text, images, data and videos, has gained significant attention in the financial industry.…
Last year’s survey saw a big drop in sentiment toward cryptocurrencies in the aftermath of the FTX collapse. Since then, overall sentiment has improved year…
As enterprises deploy edge computing devices across an increasing variety of IT environments, businesses point to a growing range of edge-enabled use cases, according to…
The new Retirement & Lifestyle Trends survey series focuses on the experiences of retired and near-retired respondents from our Leading Indicator sample to better understand…
United States sports fans make up an estimated 80% of the country’s population, according to our Connected Customer, Fintech & Holiday Experience 2023 survey. It…
The rise of the creator economy has indelibly transformed marketing. Brands are tapping into influencer marketing platforms (IMPs) to discover and collaborate with influencers. M&A…
The shift toward total experience (TX) will be enabled by connecting the dots between data-driven experiences for customers, employees and products. This will impact vendor…
Our Connected Customer, Quantifying the Customer Experience study is an annual survey conducted to assess consumer shopping, payment and banking preferences when interacting with brands…
