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Tag: customer experience

Fraud – It’s Not Just Financial
Customer Experience

Fraud – It’s Not Just Financial

Posted on August 17, 2020March 21, 2022 by Duncan Bowling

When we think of fraud, we tend to think of it simplistically: a situation where a nefarious player bilks you out of money under false…

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19
Customer Experience

WEBINAR: Data-Driven Experience Economy in the Age of COVID-19

Posted on May 29, 2020May 18, 2021 by Emily Sandler

Join us at the upcoming 451 Alliance webinar, Data-Driven Experience Economy in the Age of COVID-19, on Wednesday, June 24, 2020, from 11:30am-12:30pm EDT. 451…

How Big is Your Digital Moat?
AI

How Big is Your Digital Moat?

Posted on August 16, 2019August 2, 2021 by Duncan Bowling

Eavesdropping on conversations around Silicon Valley might sound surprisingly medieval these days, as CEOs of the top tech companies are constantly discussing the sizes of…

Unified Commerce vs. Omnichannel: What’s the Difference?
Tech Trends

Unified Commerce vs. Omnichannel: What’s the Difference?

Posted on May 25, 2019May 29, 2019 by Haley Brown

Over the years, ‘unified commerce’ and ‘omnichannel’ have emerged as buzzwords making waves in retail. Since the notion of unified commerce was introduced following omnichannel,…

Give the People What They Want: Insights on the Holiday Shopping Experience
eCommerce

Give the People What They Want: Insights on the Holiday Shopping Experience

Posted on December 7, 2018December 11, 2018 by Sheryl Kingstone

The holiday shopping season is well underway, and it’s clear that consumers are more willing to shop online. In a recent 451 Alliance survey, 42%…

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