Source: tanoy1412/Technology via AdobeStock. Recently, return-to-office policies have garnered significant attention as many of the largest companies in the U.S. reassess the flexibility of remote…
Despite the ubiquity of well-worn corporate sayings like “our people are our greatest asset,” historically, little detail has gone into planning for the experience and…
Work is undergoing large-scale, rapid transformation, and to chart an effective path forward, organizations need more than piecemeal change. New thinking around operational cultures, effective…
Slack recently announced new AI, automation and knowledge-sharing enhancements to its intelligent productivity platform that are designed to help organizations improve productivity and teamwork collaboration.…
The convergence of factors such as the shift to hybrid work, the widespread use of digital communications and mobile devices, and the proliferation of unsecured…
The shift toward total experience (TX) will be enabled by connecting the dots between data-driven experiences for customers, employees and products. This will impact vendor…
Technology is the enabler of the experience economy, underpinning the entire value chain, from experience-centric innovations to data-driven operational systems in its delivery. Harnessing the…
