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Author: Rosanna Jimenez

Rosanna Jimenez is an analyst on the Workforce, Productivity & Collaboration team of 451 Research, a technology research group within S&P Global Market Intelligence. She leads coverage of frontline employee work management and collaboration within the WPC channel. ​Rosanna arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research. Prior to joining the Workforce Productivity & Collaboration channel in 2018, Rosanna was a client services specialist at 451 Research. Rosanna’s recent areas of concentration include AI use cases in productivity, collaboration and work management, field service management, connected worker platforms and employee experience platforms. Rosanna holds a Bachelor of Business Administration degree in marketing from Suffolk University.
The frontline technology ecosystem: Navigating challenges and optimizing operations
Workplace Transformation

The frontline technology ecosystem: Navigating challenges and optimizing operations

Posted on August 12, 2026August 3, 2026 by Rosanna Jimenez

Source: gorodenkoff/iStock via Getty images. The landscape of frontline work technology is rapidly evolving to address the specific needs of frontline employees, with advancements in…

Why engagement breaks differently across frontline vs. non-frontline work systems
Workplace Transformation

Why engagement breaks differently across frontline vs. non-frontline work systems

Posted on June 9, 2026June 22, 2026 by Rosanna Jimenez

Source: SolStock/E+ via Getty images. Employee engagement — employees’ regard for, motivation toward and commitment to their organization — has become structurally uneven yet has…

Frontline employee management and collaboration technology market
Workplace Transformation

Frontline employee management and collaboration technology market

Posted on January 20, 2026January 21, 2026 by Rosanna Jimenez

Source: S&P Global/Group 12 0086 via S&P Global Media Portal. With increasing pressure on organizations to improve operational efficiency, safety and responsiveness, many companies are…

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