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Author: Jordan McKee

Jordan McKee is a Principal Research Analyst for Customer Experience & Commerce, leading the coverage of the payments ecosystem at 451 Research, a part of S&P Global Market Intelligence. He focuses on the digital transformation of the commerce value chain, with an emphasis on the major trends and technologies impacting payment networks, issuing and acquiring banks, payment processors and other payments industry stakeholders. His research helps vendors and enterprises assess and address the implications of the ongoing digitization of the shopping journey. Jordan joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global's internal market research unit, analyzing trends in the insurance sector. Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on digital payments and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20 and ETA TRANSACT. Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference. Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
Unleashing GenAI in Fintech: Fraud prevention, customer service, and productivity
Customer Experience

Unleashing GenAI in Fintech: Fraud prevention, customer service, and productivity

Posted on May 16, 2024May 16, 2024 by Jordan McKee

Generative AI, a form of artificial intelligence capable of creating “net new” text, images, data and videos, has gained significant attention in the financial industry.…

Ten takeaways from Money20/20 US 2023
Fintech

Ten takeaways from Money20/20 US 2023

Posted on December 20, 2023December 20, 2023 by Jordan McKee

Money20/20 US, held in Las Vegas, once again recertified itself as the must-attend fintech event of the year. This was our 10th year attending the…

Banking as a service: The role of banks in powering the fintech industry
Uncategorized

Banking as a service: The role of banks in powering the fintech industry

Posted on October 10, 2023October 6, 2023 by Jordan McKee

Licensed and regulated financial institutions are essential partners for fintech companies that seek to offer the broadest and most robust range of financial services to…

SMBs signal readiness for embedded financial services from their SaaS providers
Fintech

SMBs signal readiness for embedded financial services from their SaaS providers

Posted on May 26, 2023May 26, 2023 by Jordan McKee

451 Research’s inaugural Macroeconomic Outlook, SME Tech Trends, Fintech 2022 survey, fielded late last year, took the pulse of approximately 400 IT end-user decision-makers in…

Customer experience: The true victim of fraud
Customer Experience

Customer experience: The true victim of fraud

Posted on October 20, 2022October 20, 2022 by Jordan McKee

Online fraud poses a large and diversifying problem. Nearly two-thirds (63%) of respondents to a 451 Alliance survey report a year-over-year increase in the volume…

Considering the total costs of payments
Fintech

Considering the total costs of payments

Posted on September 7, 2022September 7, 2022 by Jordan McKee

While payment service providers may like to believe otherwise, cost will likely always be a top factor that merchants consider when choosing their primary payment…

A primer on embedded finance and “fintech as a service” – Part 2
Fintech

A primer on embedded finance and “fintech as a service” – Part 2

Posted on July 19, 2022July 8, 2022 by Jordan McKee

This is part 2 of a two-part look at finance and fintech. Be sure to read part one: A primer on embedded finance and “fintech…

A primer on embedded finance and “fintech as a service” – Part 1
Fintech

A primer on embedded finance and “fintech as a service” – Part 1

Posted on July 6, 2022June 16, 2022 by Jordan McKee

Financial technology (fintech) is transitioning from a stand-alone vertical into a horizontal opportunity. This, in essence, is the genesis of embedded finance. Companies across industries…

Google Goes Back to the Future With Its Mobile Payments Strategy
eCommerce

Google Goes Back to the Future With Its Mobile Payments Strategy

Posted on June 8, 2022June 3, 2022 by Jordan McKee

Google has spent over a decade working to find its footing in mobile payments. It has been a long road characterized by a series of…

The State of Consumer Cryptocurrency Adoption
Emerging Tech

The State of Consumer Cryptocurrency Adoption

Posted on April 25, 2022April 21, 2022 by Jordan McKee

With industry conversations around Web3 gaining momentum, 451 Research took a deep dive into cryptocurrency as part of its Connected Customer, Disruptive Technologies 2022 survey.…

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